Refund policy

Last updated: June 13, 2026

Returns & Exchanges

At Heenave, we do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection
• Personal preference
• Accidental purchases

Please review product descriptions, sizing information, and product images carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item received

After review, we may offer a replacement or refund if your claim is approved.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing, cancellations are no longer possible.

Contact Us

If you have any questions regarding refunds or order issues, please contact us at:

heenavesupport@gmail.com