Shipping policy
Last updated: June 13, 2026
Order Processing
Orders are typically processed within 1–5 business days after payment has been confirmed.
Processing times may be longer during holidays, sales, or periods of high demand.
Shipping Times
Estimated delivery times:
- United States: 7–20 business days
- International: 10–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Tracking Information
Tracking information will be provided when available.
Customers will receive tracking details by email once their order has been shipped.
Lost or Delayed Packages
Heenave is not responsible for shipping delays caused by carriers, customs procedures, weather conditions, or other circumstances outside our control.
If your package appears lost, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to addresses entered incorrectly during checkout.
Contact Us
For shipping-related questions, please contact:
heenavesupport@gmail.com